Refund Policy

At MyRace2Success.com, we value our customers and strive to provide the best service and products. To ensure transparency and customer satisfaction, we have developed the following refund policy. Please read the details carefully to understand our terms and conditions regarding refunds, returns, exchanges, and cancellations.

Refunds

We offer refunds under the specific conditions outlined below:

  1. Eligibility for Refunds
    • Defective or Damaged eBooks: If you receive an ebook that is defective or damaged, please contact our customer support within 14 days of purchase.
    • Technical Issues: If you encounter technical issues that prevent you from accessing or using the ebook, please reach out to us within 14 days of purchase.
  2. Non-Eligibility for Refunds
    • Change of Mind: We do not offer refunds if you change your mind after purchasing the ebook.
    • Improper Use: Refunds will not be provided for damaged ebooks due to misuse or unauthorized alterations.
  3. How to Request a Refund
    • To request a refund, please email our customer support team at dusan.contact.me@gmail.com with your order number, a description of the issue, and any relevant evidence (such as screenshots or error messages).

Refund Process

  1. Review and Approval
    • Once we receive your refund request, our team will review it within 3 business days.
    • If your request is approved, you will receive a confirmation email detailing the next steps.
  2. Processing Time
    • Approved refunds will be processed within 7 business days.
    • Refunds will be credited to the original payment method. Depending on your bank or credit card provider, it may take 5-10 business days for the funds to reflect in your account.

Returns and Exchanges

  1. Digital Product Nature
    • As our products are digital ebooks, returns are not applicable. However, we offer exchanges in certain cases.
  2. Eligibility for Exchanges
    • If you accidentally purchased the wrong ebook or received an incorrect ebook, please contact us within 7 days of purchase to request an exchange.
  3. How to Request an Exchange
    • To request an exchange, email dusan.contact.me@gmail.com with your order number and details of the issue.

Cancellations

  1. Order Cancellations
    • You can cancel your order within 24 hours of purchase if the ebook has not been downloaded. To cancel, email dusan.contact.me@gmail.com with your order number and cancellation request.

Conditions and Exceptions

  1. Multiple Refund Requests
    • If you have multiple refund requests for different ebooks, each request will be treated individually and must meet the eligibility criteria.
  2. Promotional and Discounted Products
    • Products purchased during promotions or at discounted prices are non-refundable and non-exchangeable unless they are defective or damaged.
  3. Subscription Services
    • If you are subscribed to any ongoing services or memberships, cancellation requests must be made at least 7 days before the next billing cycle to avoid being charged for the next period.

Examples of Specific Scenarios

  • Scenario 1: Defective eBook
    • You purchased an ebook but the file is corrupted and unreadable. Contact support within 14 days, provide evidence, and if approved, a refund will be processed within 7 business days.

 

  • Scenario 2: Cancellation within 24 Hours
    • You made a purchase but realized you no longer want the ebook. If you haven't downloaded the file, email support within 24 hours for a full refund.